This privacy policy explains what, how and why Spirit, Soul & Body
1. Collection of personal information
This may be any information about a person that makes them identifiable. For instance, this could be (but not limited to) a person’s full name, date of birth, address, email, telephone number (mobile, work, landline), medical information, information about your health.
2. How your information is collected and stored
Paper:
Personal information is collected primarily via a paper-based record card system during consultation for treatment services.
Storage of paper-based information is kept in a locked file at Spirit, Soul & Body for the duration of one (1) year after your last appointment, should you wish to return.
Digital:
Your personal information may also be digitally collected when making enquiries or booking a treatment service online at Spirit, Soul & Body website, emailing caroline@spiritsoulandbody.co.uk or using the business telephone number 07562 347796. This may be through any number of apps or mobile telephone services (not limited to) WhatsApp Messenger or WhatsApp, SMS text messaging services, the service providers voicemail service, Facebook Messenger App, and Instagram. All devices containing applications that may store your information are password protected and stored in a safe place.
Digital payments:
The collection and storage of your digital payment information is via SumUp and held within their platform, on the business telephone number 07562 347796 which is password protected. Cookies:
A cookie is a small text file that is sent to your computer / device via your web browser when you visit the website. A cookie is used to store information about you for the next time you visit. This is information like: where you went on the site and what you did. Cookie files help to remember you when you next visit. Spirit, Soul & Body and the Go Daddy host website both use cookies to recognise returning visitors and to deliver content specific to your interests.
Cookies are not used by Spirit, Soul & Body to track people’s internet usage after leaving the site and Spirit, Soul & Body does not store personal information in them that others could read. You cannot be identified personally from the information collected while you browse the website and Spirit, Soul & Body mainly examine browsing activity to monitor aggregated site traffic and analyse it.
For more information about how Go Daddy, the host website uses cookies, which Spirit, Soul & Body is published on; please refer to their Cookie Policy and their Privacy Policy.
Go Daddy Cookie Policy https://www.godaddy.com/en-uk/legal/agreements/cookie-policy
Go Daddy Privacy Policy: https://www.godaddy.com/en-uk/agreements/privacy
Promotional materials:
Spirit, Soul & Body may, on request, and with your verbal consent, take photographs or videos of various stages of treatment which may be used on social media platforms, such as (but not limited to) Facebook and Instagram or galleried on the Spirit, Soul & Body website.
3. Why your personal information is required
This information is necessary to ascertain client suitability for treatments and will be appropriate to the treatment service being offered and discussed. Your consent, in the form of your signature, prior to treatment services is always required.
Digital personal information is required for the conveyance of bookings, payment, and promotional materials.
4. How your personal information is used and shared
Your personal information is used in the conveyance of bookings, in the discussion of treatment services, in the payment of services, and for promotional materials and offers (example, sending you an email or SMS with suitable promotion).
The only information that Spirit, Soul & Body will share are your photographs or videos, taken with your consent, and uploaded onto social media platforms, such as (but not limited to) Facebook and Instagram or galleried on the Spirit, Soul & Body website.
Other digital personal information (such as payments, booking’s or online contact) will not be shared with any third parties, unless required by law, other than the platforms that you, the client, chose to use when making payment, booking online or contacting Spirit, Soul & Body.
Any personal information collected onto a record card via a consultation will be kept in a secure, locked file and will not be shared with any third party unless required by law.
5. Your rights surrounding your personal information
Deletion of data:
Spirit, Soul & Body will delete / destroy your personal information one (1) year after your last treatment. Information such as emails and phone records will be deleted from electronic devices. Paper based information will be destroyed confidentially.
Right to erasure:
You, the client, have the right to ask for your personal information to be erased from Spirit, Soul & Body’s records if you feel that your personal data is no longer necessary for the reason it was collected. Upon this request, your information will be destroyed confidentially.
Promotional materials:
You reserve the right to ask for your photographs or videos taken by Spirit, Soul & Body to be removed from social media platforms, such as (but not limited to) Facebook and Instagram or galleried on the Spirit, Soul & Body website.
6. How to contact to access your personal information
Subject access request:
You, the client, have the right to ask whether or not Spirit, Soul & Body are using or storing your personal
information. You can also ask for copies for your personal information, verbally or in writing. This is called the right of access and is commonly known as making a ‘Subject Access Request’ (SAR).
If you would like to access your personal information, please put your request in writing to the Data Controller: C Phillips, 1 Snow Hill, Hilmarton, Nr Calne, Wiltshire. SN11 9HU.
Or via email to: caroline@spiritsoulandbody.co.uk
Written 7th May 2022.
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